What we collect, and why.

Information you give us

• Your account. Your email address, a display name taken from it, your workspace name and the people you add to it.
• Your call requests. The business and phone number to call, who the caller should say they are calling for, the goal, any context or instructions, and the answers you ask us to bring back.
• Payments. Credit purchases are handled by Stripe. We receive the amount and a payment reference, never your card number.

Information created by a call

• Recordings and transcripts. Calls are recorded, and the caller says so at the start of the call. We keep the recording and a transcript so you can check the result.
• Results. The caller’s summary, the answers collected, call length and cost.

Recordings and transcripts are private to your workspace and to the team members who place and review calls.

When you connect a chat app

If you use Human Calls from ChatGPT, Claude, Grok or another assistant, we receive only what the assistant sends when it uses one of our tools: the details of a call request, or a request to read your calls or balance. We do not receive the rest of your conversation. The assistant receives the call results it asks for, which are then handled under that app’s own privacy policy. You can disconnect an app at any time under Settings in your dashboard.

How we use it

• To place your calls and return the results.
• To check each request against our calling rules before anyone dials, and to review calls for quality and misuse.
• To bill connected minutes and keep account records.
• To email you sign-in codes, receipts and notices about your calls.

We do not sell your information, use it for advertising, or use your calls to train AI models.

Who processes it for us

• Twilio: phone calls, recording and transcription.
• Anthropic: AI that checks requests against our rules and drafts answers from the transcript for the caller to review.
• Neon and Cloudflare: database, file storage and email delivery.
• Stripe: payments.
• Slack: internal notices to our calling team.

Our callers are Hire Overseas team members working under confidentiality obligations. The business we call hears what the caller says on your behalf, including who the call is for.

Keeping and deleting

We keep your account, call records, recordings and transcripts while your account is open. Email support@hireoverseas.com to get a copy of your information, to correct it, or to have your account and its recordings deleted. We may keep billing records where the law requires it.

Other things to know

• Human Calls is for businesses and adults. It is not for children under 13.
• Do not put passwords, verification codes, full card numbers or Social Security numbers in a request. We decline requests that ask a caller to handle them.
• If this policy changes in a way that matters, we will email account owners before it takes effect.

Questions: support@hireoverseas.com.